COVID-19: SUEZ takes necessary actions to ensure safety of employees and continuity of essential services in India
SUEZ is in charge of the operation of more than 30 water and wastewater treatment facilities, water distribution, and sewer networks in India, benefitting more than 30 million people. In this period of crisis and uncertainty that has emerged because of COVID-19, we want to assure our clients and citizens that our Group has taken all the necessary measures to ensure uninterrupted services in areas of our operation.
In order to manage the crisis and adapt ourselves to ensure the continuity and resilience of business operations, a Crisis Management Group has been activated from March 4, 2020; daily meetings are being conducted to track and monitor the implementation of different measures recommended by local regulatory authorities and our Group at all municipal and industrial sites.
SUEZ is in charge of the operation of water and wastewater treatment and network for many major cities, including Delhi, Mumbai, Bengaluru, Lucknow, Coimbatore, etc. We understand these are critical services, and hence we have developed a robust Business Continuity Plan to avoid any disruption during this emergency period. All possible consequences of this pandemic have been anticipated to ensure uninterrupted service and guaranteeing safe and reliable water from the plants operated by us
Shyam J Bhan
CEO, APAC - India Business Unit
Following are some of the measures taken to ensure continuity of services
Treatment Facilities and Services
All sites are being daily sanitized, infrared thermal detectors are being used for everyone entering our premises. Employees are being asked to maintain at least one meter of distance.
All visits to the facilities have been prohibited, except for those who are required for the operation and transport of essential commodities needed for the plant.
All essentials products/chemicals/etc. that are key for continuity of operation of plants has been ensured to avoid any kind of disruption.
At our water distribution and sewer network operation sites, our teams will continue to respond to any emergencies in the field, as well as customers’ grievances.
Our Customer Contact Centers are operating; measures have been taken to ensure the safety of our employees. Hand sanitizers and infrared thermal detectors are being made available for all visitors, and it is ensured they use it before entering the facility.
For our industrial customers, one of our priorities is the stability of our supply chain, as our customers count on us to deliver products and services that in many cases are critical to their own business continuity.
Safety of Employees
Employees are being sensitized of preventive measures, symptoms, and other aspects related to the epidemic through posters, webinar training, emails, etc.; necessary safety measures are being taken.
Wherever possible, employees have been advised to work from home. Each manager is advised to prepare his/ her plan to ensure minimum disruption and continuous support to the project sites.
Human Resources and Health & Safety helpdesks are created to connect to employees on COVID-19 assistance daily.
All other compliances related to disclosure of travel and health declaration of self, family members and relatives are already conducted; Group & local advisories are being followed for day to day. business; international travel has been postponed till April 13, 2020 (as per the directive from the Government of India); domestic travel and events have been strictly restricted.
I would like to thank our clients for their support and trust in us. We remain committed and assure services in the best health and safety conditions. I also appreciate the services of our employees at all our sites and offices to support the organization and the public at large