Lado Sarai is situated in the heart of southern part in the national capital of Delhi, surrounded by upscale areas like Saket, Greater Kailash, Sainik Farm, etc. with a population that comprises significant number of educated upper-middle-class to upper class. Yet, Lado Sarai, an urban village, which is majorly occupied by lower and lower middle-income group, is devoid of most benefits that its neighbourhood enjoy.
Marked by cramped colonies with unauthorized occupants, Lado Sarai is densely populated. When SUEZ took over the operation of water distribution in 2013 in Malviya Nagar command area, this urban village, which is part of its project area, suffered acute water shortage. The residents often complained of inadequate supply – ranging from 15 - 30 minutes on average daily. Additionally, what was bothering SUEZ was regular complaints of contaminated water by the residents.
Prior to the SUEZ’s operation in this area, the 25,000 residents of this area receive water from two sources – partially from Deer Park and partially from local Booster Pumping station. From Deer Park, water was supplied for eight hours in a day to half of the locality and rest was supplied from local booster for a period of 40 minutes to 1 hour per day. Due to this system, the consumers were not getting adequate water pressure and the area was facing issues of no water.
After the study of the distribution network, SUEZ recommended that the water supply system could be improved by laying rising mains from Malviya Nagar UGR to Lado Sarai and supply water directly from Malviya Nagar UGR.
The consumers are happy now as they receive water with adequate pressure. The local booster is being gradually phased out.
In the last five years, SUEZ has dramatically improved the water distribution in the project area, increasing the supply hours and minimizing the water loss. The per capita supply of water has reduced from 286 to 162 LPCD (due to leakage arrest) and non-revenue water from 68% (in the beginning of the project) to 37%.
For better customer services, a dedicated 24x7 toll free helpline number for customers and state-of-the-art Customer Contact Centre have been established for prompt redressal of grievances. Several historic no-water areas which were earlier completely dependent on the water tankers and bore well were connected to the Delhi Jal Board’s network and are receiving safe drinking water. Water contamination issues are largely addressed reducing the number of water borne diseases in the area. Two localities were converted to 24X7 water supply.